How do I exchange or return items?
As long as the item meets the requirements of our Hemp Black Return and Exchange Policy, you may exchange or return by contacting us through live chat, or email us at firstname.lastname@example.org - please include the email used in your order, along with the order number (starts with "HB####").
What is the Hemp Black return policy?
Hemp Black garments in their original, unworn, and unwashed condition (with hang tags attached) may be exchanged or returned for a full refund up to 30 days following the original date of purchase - free of charge and with free shipping.* Hemp Black's Return and Exchange policy does not cover ordinary wear and tear or damage caused by improper use/accidents.
We typically process returns within 2-3 business days after delivery to our warehouse. Please note that refunds may take 5-7 business days to return to your original form of payment.
* Please note that at this time the following items are not eligible for returns or exchanges:
- fusion / FACE MASK
- fusion / FLEX GAITER
If you purchase from a third-party retailer, please contact them directly for information on their return policy.